Working at Welld
Discover an experience worthy of your talents
At Welld, we strive to combine our mission to change health for the better with our passion for top technical engineering. As a small business, we rely on every team member to discover the next big strategy, roll up their sleeves to get the job done, and innovate for the future. We're half female, half remote, and all fun. Perks include lunch, gym memberships, work-life balance, and plenty of fun.
Want to grab a coffee and talk about your future? Browse our career openings below, then reach out for a chat. Please, no recruiters.
TECHNICAL CUSTOMER SUPPORT MANAGER
About the role
Are you a tech-savvy problem solver who enjoys working with customers? Do you love finding creative solutions to technical challenges? If so, we’d love to have you on our team!
As a Technical Customer Success Manager, you’ll play a key role in helping our customers get the most out of our platform. You’ll ensure their technical configurations and integrations run smoothly, troubleshoot issues, and work closely with both our customers and internal teams to optimize their experience.
This is a great opportunity for someone who enjoys a mix of technical problem-solving, customer engagement, and collaboration with product and support teams. If you’re looking to grow your career in customer success and technology, this role is for you!
This is a full time position open to remote work or located in our office in Charlottesville, VA.
WHAT WE NEED YOU TO DO:
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- Set up and maintain integrations – Help customers connect their systems (like Member Management Systems) and other referral sources to ensure a seamless experience.
- Monitor and troubleshoot issues – Keep an eye on system logs, spot trends, and work to resolve technical issues efficiently.
- Partner with integration providers – Build strong relationships with third-party integration partners to recommend and implement the best technical solutions.
- Collaborate with teams – Work closely with our Product, Customer Success, and Support teams to align on features, fixes, and priorities.
- Support onboarding and training – Assist with configuring new accounts, training customers, and helping them transition smoothly onto our platform.
- Provide technical support – Jump in when needed to help resolve customer questions and technical issues.
WHAT WE NEED YOU TO have:
- A degree in Computer Science, MIS, or equivalent experience.
- 3-5 years of experience interacting with membership systems in the fitness industry (e.g., ABC Fitness, Mindbody, Club Ready, etc.)
- Experience working with SaaS product teams, sales, or customer support is a plus!
- A problem-solving mindset and a passion for learning new technologies.
- Strong communication and organization skills—you’ll be working with both technical and non-technical stakeholders.
- A customer-first attitude and the ability to translate complex technical details into simple, actionable solutions.
why join us?:
- Growth opportunities – Whether you’re looking to deepen your technical expertise or move into a leadership role, we support your career development.
- Collaborative team – You’ll work alongside friendly, supportive teammates who love what they do.
- Impactful work – Help customers solve real-world problems and make their businesses more efficient.
- Flexible & remote-friendly - We understand work-life balance is important, and we're open to remote work options.
ABOUT WELLD HEALTH:
Founded in 2017, Welld Health is a small technology business seeking to change the way people receive their healthcare. Rather than visiting a doctor twice a year for 15 minutes, Welld’s innovative health record platform turns gyms, YMCAs, and other community-based organizations into healthcare providers.